Privacy rules

Publication date: November 14th, 2022.


As part of the provision of its services, Mailo is brought to proceed to the storage and to the processing of your personal data. This Privacy Rules is an integral part of the Mailo Terms of Use and are intended to indicate what data is stored and how it is used, how you can access, update, and delete your data. Mailo is committed to respect your privacy and your personal data according to these rules.

All transactions on personal data are carried out in compliance with the regulations in force in France, including Law No. 78-17 "Informatique et Libert├ęs" of January 6, 1978, modified in compliance with the European Data Protection Regulation (GDPR), effective since 2018. Exchanges are subject to the secrecy of correspondence, as defined in Articles 226-15 and 432-9 of the French Penal Code and Article L 33-1 of the French Post and Electronic Communications Code.

Your data

You provide some data directly, such as when you create a Mailo account, upload a document to the virtual disk, or ask for help. Mailo also generates data for purely technical purposes. Any use of the data for purposes other than those set forth in this Privacy Rules requires your explicit agreement.

1. Your account data

Account creation and last access date
Mailo retains for technical reasons the date of creation of your account and date of last access to the account.

Login history
So you can have an overview of your use of Mailo services and to check that no abnormal connection to your account has occurred, the history of your sessions (date of connection, type of connection and IP address) is stored for 1 month. This data is deleted automatically after one month. In addition, you can access them at any time in the Options under the heading Your account and delete them yourself.

Communication history with Mailo
When you contact Mailo by e-mail, a history of exchanges is kept to understand and solve the problems you encounter.

Configuration data and preferences
Mailo stores data related to setting up and to the use of the services you use. This includes, but is not limited to, message templates, filters, RSS feeds, current share data, or the list of configured reminders.

2. Contents you entrust to Mailo

Mailo services let you communicate, store files, collaborate with other users, and work on multiple devices. To make this possible and easy to use, Mailo stores, processes and transmits the content you entrust to it (such as your messages, files, photos, events and contacts).

Processing your content
It is reminded that the email is subject to the secrecy of correspondence. Mailo does not use what you say in e-mails or chats, or your documents, photos, address book or other personal files to send you targeted advertising or enrich a database which could be sold.
To ensure your security (antivirus and antispam) or to improve your use of email (graymail filtering), Mailo automatically analyzes all e-mails. These processes are performed on Mailo servers. You can disable them in Options, in the E-mail reception section.

Content you share
Some Mailo services, such as the virtual disk or calendar, allow you to share your data with others. Be aware that the people you share your content with can then use, copy, save, transmit and display these contents. When you share contents publicly, they may be indexed by search engines.

Backing up or exporting your content
To download all of your content stored on Mailo (e-mails, contacts, diaries, notes, etc.) and use them on another service as part of the right to portability, you can go to the Options in the Data Export topic.

3. Operating data

Mailo automatically generates data to ensure the proper functioning of its services, improve and protect them.

Log files
To administer the platform and ensure its proper functioning, Mailo saves "log files" that may contain the IP address of your connection and the type and language of the browser you use. These files are consulted only in case of technical problem of operation and / or correction of malfunction are kept for 1 month then deleted automatically.

Operating tickets
To monitor and analyze the activity of the platform and meet its legal obligations, Mailo stores and stores in operating tickets a set of operations performed on an account, for example account creations, alias creations , pack purchases and metadata for receiving and sending e-mails. This information is kept for a minimum of 1 year.

As a reminder, cookies are small data files which allow keep information in the browser. They are posted by websites to identify the browser and follow it from page to page. Internet sites can only access cookies that have been stored by themselves on the browser.

Session cookies
For the operation of the service, and especially for its security, Mailo uses cookies, named session cookies.
These cookies only contain a temporary code allowing Mailo to identify the user during their session on the service. No record of this code is kept by Mailo at the end of the session.
If the user chooses to be recognized automatically on each return visit to Mailo, a cookie is stored on their browser to this purpose. This cookie contains a code which cannot be humanly interpreted.

Requests from the authorities

Mailo may be required to provide data to the police, gendarmerie and justice authorities in a strict legal framework with the authorization of a magistrate.

Data security

Mailo implements all necessary security measures with regard to the nature of your data, in order to guarantee their security and confidentiality and, in particular, to prevent them from being deformed, damaged or unauthorized third parties have access to it.
In particular :
- most Mailo services are encrypted using SSL technology;
- Mailo conducts internal audits on the collection, storage and processing of data to prevent unauthorized access to our systems;
- Access to personal data is strictly limited to employees responsible for the maintenance and evolution of Mailo. These people are subject to strict confidentiality obligations.

Retention and deletion of data

Your personal data is kept throughout the life of your Mailo account.
When you delete your content (messages, contacts, events, files), these are permanently deleted from Mailo servers.
Mailo stores and processes your personal data and content on servers located in France.

Data Protection Officer

To exercise your rights or for any question regarding the management of your data on Mailo, you can get in touch with our Data Protection Officer at the address